KeyDrop: Automate Vehicle Drop-Off and Offer 24/7 Service

Car service customers demand flexibility. They need to drop off their vehicles before the workday begins, late in the evening, or over the weekend, whenever it fits their busy schedules.

However, many car service workshops are still shackled to standard operating hours and staff availability. The result? Morning congestion at the service counter, endless phone tag, and, in the worst cases, unclear instructions or lost keys.

KeyDrop is the solution. It introduces fully automated, round-the-clock self-service to any car service workshop equipped with a LivionKey30 machine. Outdated, friction-heavy processes are instantly replaced by a smooth, secure, and customer-friendly workflow.

A New Standard for Key Drop-Offs

Traditional drop-boxes, envelopes, and handwritten notes create unnecessary uncertainty and chaos. Customers often forget critical details, leaving staff to decipher hasty, illegible scrawls.

KeyDrop makes the process streamlined and predictable:

• Zero Guesswork: Customers input all necessary data digitally.
• Frictionless Access: No apps to download or accounts to create—the browser-based interface works instantly.
• Total Transparency: Your car service workshop views the data immediately in the system.

Upon arrival, the customer simply scans a QR code, fills out a quick digital form on their phone, and securely drops the keys into the LivionKey30 locker. The entire handover takes less than two minutes.

Effortless for the Customer

Whether it's 2:00 PM or 3:00 AM, the drop-off process remains consistent and straightforward:

• Scan: The customer scans the QR code located at the entrance or on the machine.
• Fill: They enter their license plate and contact information.
• Open: A tap on the "Open Locker" button on their phone screen opens a designated slot.
• Drop: Keys are placed inside, and the door is closed.

Finally, the customer receives an automated email confirmation. The experience is fast, intuitive, and reliable—exactly what the modern driver expects.

Why car service workshops are switching to KeyDrop

The true value of KeyDrop is measured in time saved. While many shops already use LivionKey30 for automated pick-ups, KeyDrop extends that automation to the beginning of the customer journey: the intake. The benefits are undeniable:

• Streamlined Flow: Self-service drop-off eliminates morning queues at the counter, regardless of when the customer arrives.
• No Interpretation Errors: Digital entry eliminates the risks associated with deciphering handwriting or unclear notes.
• Immediate Control: Deposited key data appears instantly in the Livion dashboard, allowing for quick verification and assignment to service orders.
• Full Traceability: Every interaction is recorded automatically and securely.

A Superior First Impression

KeyDrop positions your car service workshop as a modern, accessible service provider.

For many customers, smooth self-service is a deciding factor when choosing a mechanic. Knowing they can leave their keys in a secure, digital locker without waiting in line—and receive instant confirmation—significantly lowers the threshold for doing business with you.

Deploy 24/7 Drop-Off in Minutes

You don't need to overhaul your operations—KeyDrop simply removes the manual labor. Setup is effortless:

• Activate the KeyDrop feature on your existing machine.
• Print the provided QR code.
• Attach the code to your LivionKey30 machine.

Just like that, your car service workshop is open for vehicle drop-off 24 hours a day.